Customer
How to find the right specialist
City, category, service, profile, projects and rating, all in one place.
- Choose a city
- Filter by category or service
- Check the profile, projects and reviews
Getting started
1 articles
Creating an order
1 articles
Customer
How to create an order correctly
Description, time, address and photos, what the specialist needs for an accurate reply.
- Write a short, specific description
- Add photos
- State the time and address
Chat and agreement
1 articles
Customer
Price offer and confirming a change
How an offer works in the chat and when to confirm or decline a change.
- The specialist sends you a price
- A change comes when needed
- You choose to accept or decline
Payment
1 articles
Customer
How payment works on StepHome
Booking fee, deposit and full payment, simply and clearly.
- Full upfront payment isn't always needed
- A booking fee confirms interest
- A deposit is used for agreed work
Cancellation and dispute
1 articles
Customer
How to cancel an order or open a dispute
When you can cancel, what a dispute means and how support checks the information.
- State a reason when cancelling
- Describe the problem in a dispute
- Support checks the details
Common rules
1 articles
Common
Chat rules and safe communication
How to write so the agreement is clear and no misunderstanding arises.
- Be specific about the work
- Record the price and terms in the chat
- Don't share extra personal information