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Master help/Notifications

Notifications: what they mean and what to do

Notifications help you not to miss a new request, a chat message, a payment or a change.

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Tip: always reply to a new message quickly; this speeds up the agreement.
Notification
What it means
What to do
New order received
The client created a new order and it appeared for you.
  • Open the request
  • Read the description and photos
  • Ask one or two clarifying questions or offer a price
New message in the chat
The client sent you a message in the chat.
  • Open the chat
  • Reply briefly and clearly
  • Record the time, price and terms in one message
Price/offer updated
A change was recorded in the price offer.
  • Check what changed
  • If needed, explain the reason
  • Don't spam messages
Additional work offer
You or the client offered additional work or an amount.
  • Read the reason and the extra amount
  • If you offered it, write a clear reason
  • Wait for the client's reply
Payment required
The system requests payment based on the order terms.
  • Check the payment status
  • Don't move off the platform; numbers and IBAN are not allowed
  • Wait until the amount is confirmed as paid
Payment completed
The payment was recorded successfully.
  • Confirm briefly in the chat
  • Continue with the agreed step
  • If it's a visit, confirm the time
Payment failed
The client tried to pay but it didn't go through.
  • Politely ask them to try again
  • Remind them of another method, if you have one
  • If it repeats, contact support
Amount refunded
The paid amount was returned to the client or is being refunded.
  • Don't create conflict in the chat
  • If you have a question, contact support
  • In the chat write only facts
The client confirmed
The order was agreed and confirmed.
  • Confirm the time and place
  • If needed, check the payment condition
  • Start the work as agreed
Order cancelled
The order was cancelled with a reason.
  • Check the cancellation reason, if visible
  • Don't argue aggressively
  • If it's a rule violation, contact support
System notification
A technical or service notification from the platform.
  • Read the detail
  • If it concerns payment or rules, follow the instruction
  • If it's unclear, message us
Rules and safety
Flooding the chat or exchanging contacts is not allowed; the first violation is a warning, and repetition is a block.
Chat rules →Back